Alex Graham

Qualifications

• Experience with puppet/chef and automation.
• Ability to communicate and work with just about anyone to quickly accomplish tasks.
• Experience in a Technical Operations role for a large and rapidly growing Internet Company.
• Skilled at learning new concepts quickly while working well under pressure.
• Real world experience with many system administration tasks.
• Always interested in learning and experimenting with new technologies.
• Worked with team members to complete various projects in Systems Administration III class.
• High level of experience with Windows and Linux Services. (Bind DNS, DHCP, Active Directory, etc.)
• Scripting experience using BASH, PERL, Python, Batch and PowerShell.
• Knowledgeable with configuration of various Cisco devices.
• Experience setting up and securing pfSense and Vyatta firewalls.

Experience

11/14 – Present Technical Operations at Slack San Francisco, CA

Senior Operations Engineer

• Deployed and maintained CDN infrastructure.
• Helped move entire infrastructure from Zend PHP to HHVM.
• Built and maintained web server tier for slack.com and Slack API.
• Maintained thousands of servers using chef.

02/14 – 11/14 Technical Operations at Box Los Altos, CA

Systems Engineer II

• Deploy puppet changes to production and development servers.
• Perform preventative maintenance on the infrastructure.
• Maintain VMware infrastructure.
• Developed automation for new server deployments.
• Deployed and configured new servers using automation where possible.
• Worked to clean up and eliminate technical debt in many areas of our infrastructure.

04/13 – 02/14 Technical Operations at Box Los Altos, CA

Operations Technician

• Monitor and diagnose potential problems with the infrastructure.
• Work as a team to solve issues with the infrastructure and site.
• Perform preventative maintenance on the infrastructure.
• Communicate and work with other teams to solve larger infrastructure problems.
• Deploy puppet changes daily to production and development servers.
• Manage on-boarding and off-boarding process for new and old employees.
• Write scripts to automate daily tasks.
• Worked to reduce MTTR for alerts and issues.

05/08 - Present Owner/Admin of mywoot.net LeRoy, NY

System Administrator/Owner

• International collaboration with French graduate student to design and maintain mywoot.net.
• Set up and managed multiple Linux dedicated servers.
• Coded using PHP, JavaScript and python.
• Configured load balancing across multiple servers.

09/10 - 03/13 NSSA Computer Labs Rochester, NY

Lab Technician/ Teaching Assistant

• Troubleshoot various hardware and software issues on computers.
• Worked as team lead for imaging team and trained new employees.
• Planned and executed the upgrade from Windows XP to Windows 7 on all Lab Computers.
• Built and managed Windows and Linux servers for the lab infrastructure.
• Setup and managed Cisco network equipment for the lab infrastructure.
• Worked with Altiris imaging software to manage lab computer images.
• Maintained site books for imaging services and servers.
• Worked extensively with VMware Workstation, ESXi and vSphere.

Education

• June 2013 Rochester Institute of Technology BS Applied Networking and Systems Administration
• June 2009 LeRoy Jr/Sr High School Advanced Regents Diploma